Returns & Exchanges

• You have 14 days from the date of delivery to initiate a return or exchange.
• Items must be unused, in their original condition, and in the original packaging.
• Perishable goods, personal care items, and gift cards are generally exempt from being returned.
• A receipt or proof of purchase from qaam.pk is required.

If you received a defective or damaged item, or simply need a different size, we are happy to exchange it for the same item. Please follow these steps:

1. Contact our support team at support@qaam.pk with your order number.
2. Provide clear photos if the item is defective or damaged.
3. Wait for our team to approve your request and provide a return shipping address.
4. Once we receive the original item, your replacement will be dispatched immediately.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5-10 business days. Shipping costs are non-refundable.